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How We Prioritize Your Field Operations Team
Can you afford to lose visibility of this cargo’s location? For an hour? For a day? For a week? Of course, we all know the answer already: losing visibility into critical assets can mean losing even more: money, time, productivity, safety, sanity…
Our Customers Enhance Their Work-Flow, Processes & Safety with Geoforce Asset Tracking
As asset tracking providers and enthusiasts, we’re committed to alleviating the pain of missing necessary equipment, jobsite vehicle no-shows, and skilled laborers standing around waiting. We understand those pain points because Geoforce was born from our founder’s experience in the oil rigs—he’s walked a mile in your shoes.
As a company, we’re committed to maximizing workflows, streamlining processes, and increasing safety in the field. Additionally, we support your use of asset tracking devices and technology through top-shelf customer training and support.
Gain better visibility of your field operations with real-time location and usage information for your field assets. In addition to standard GPS tracking maps, our customizations include uploading your own map layers. GIS map overlays allow key field operations team members to locate equipment by rig, well or other custom maps that are specific to your business. With complete visibility of your assets, including idling information, current location and “find nearest truck” dispatch capabilities, the power to maximize your work-flow and overcome inefficiencies for your field operations is at your fingertips. Our asset tracking solutions are designed to help you meet important short- and long-term goals like ensuring customer satisfaction, increasing revenue, and growing your business.
In addition to complete visibility of your assets, Geoforce asset tracking solutions provide your team with integrated features that help you streamline several processes. Prevent billing and payment disputes by verifying billing within the platform. You can also confirm equipment and other asset deliveries to your customers with our service delivery feature. With one digital platform for all of your powered equipment, non-powered equipment, and vehicles, you are able to replace inefficient manual processes.
Our asset tracking solutions increase the safety of field operations by helping you manage maintenance and inspection reminders for all your assets from one platform. For fleet vehicles, we also offer solutions that enhance driver safety, including in-vehicle driver coaching and alerts for speeding, harsh braking, sharp turning, and fast acceleration.
How We Make Customer Service a Priority
We’re here to help ensure that your asset tracking initiatives are a success with comprehensive support tailored to your needs. We want you to feel confident about managing your assets with Geoforce asset tracking devices and Track and Trace software, which is why our services don’t stop after implementation. Your customer service needs at every stage of our partnership are our #1 priority!
Tell us about your challenge and we’ll get to work to help you solve it. In addition to 24/7 help desk support, we also have Certified Field Service Technicians available in several regions. These experts are ready to help onsite with technical support and troubleshooting services.
Our Customer Success Managers provide training for on-site hardware installation, initial configuration, specialized applications, and more to help you get the most out of your asset tracking system. We coordinate our initial customer training with onsite hardware installation. We also provide resources for supplemental and ongoing training, including webinars, videos, user guides, and online help.
Hands-on Installation and Deployment Services
Once our Certified Field Service Technicians complete the installation of your asset tracking devices, our Customer Success Managers configure your software application to fit your needs. From pre-deployment planning to installation services and more, our expertise helps our customers get their asset tracking initiatives up and running with confidence.
Partner with Geoforce for GPS asset tracking solutions and services that prioritize the needs of your field operations team. Contact us to get started or to learn more about how we can benefit your business!