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Training & Support
Our extensive technical support and services include device installation and deployment services, initial and ongoing training and configuration services, as well as support for all customers.
We go beyond providing the right GPS tracking devices and software for your field equipment – Geoforce forms valuable partnerships with our customers that help them get the most benefit from their asset management systems. We provide training and support services that are customized to the needs of our customers, with a focus on delivering a great return on investment and finding solutions that are tailored to the demands of your field operations.
Our Customer Service team commits to learning about each client’s equipment – how it is used – and looks for potential operational inefficiencies. Each customer is assigned a team to help with initial implementation and ongoing support of the Geoforce solution. That team is focused on delivering value for the customer. The Geoforce Customer Service model is a direct investment in the success of our customers.
GPS Implementation Setup
Geoforce partners closely with you to ensure a smooth transition with your GPS implementation process so that you’re up and running quickly on the Geoforce platform. Our Customer Success Managers combine program management expertise and deep product knowledge with a proven track record of success. Whether you need a customized roll-out plan, on-site assistance, or personalized training for your staff – we do whatever it takes to deliver a seamless go-live experience.
GPS Training for Equipment, Heavy Machinery, and More
To get the most out of Geoforce’s GPS devices and asset management tracking software, it is important that you have the resources you need to be successful. That starts with training. The instruction our Customer Success Managers provide covers on-site hardware installation, initial configuration, specialized applications, and everything in between to ensure that you understand the features of Geoforce’s devices and software. This hands-on training is supplemented with helpful resources such as webinars, videos, user guides and online help.
At Geoforce, we take pride in exceeding expectations. Our expert-level support will work expeditiously to resolve all issues. Keeping your field operations running smoothly and without delays is essential for the industries we serve and we operate with our dedication to this top of mind.
When any inquiry comes in, whether technical or account-related, a ticket is created in our help desk system. With technical support available 24/7, you can expect a response to your issue within an hour. Should you have a hardware problem that cannot be resolved immediately, we’ll work with you to replace the faulty device.