Mr. Gilbert is the General Manager for Design at IBM, where, since 2012, he has led the reinvigorated IBM design program, spearheading a broader transformation of the company. The program is based on two principles: adding formally-trained designers into IBM at an unprecedented scale, and reskilling its global workforce in design thinking and agile practices. Through mid-2016, more than 1,000 designers have been added, and IBM is on pace to have more than 100,000 practicing design thinkers by the end of 2016. The program was most deeply captured in a 2015 article in the New York Times.
Previously, Mr. Gilbert led the Business Process Management segment for IBM, where he drove the simplification of its portfolio and the ease-of-use of its products. He joined IBM in 2010 via the acquisition of Lombardi Software, where he was President.
Mr. Gilbert is a recognized leader in the technology industry, having led three successful start-ups, and is in demand around the world as an acknowledged expert and thought leader on topics of portfolio and software design, design governance, strategy and culture. He has also been awarded multiple patents across his career, and has most recently been called upon to advocate before the US Congress for a new “Digital Americans with Disabilities Act.” He graduated as a Pe-et (top ten) senior from the University of Oklahoma in 1978 and lives in Austin, Texas.