Geoforce believes the best way to ensure that real value is gained is by helping customers get the most out of the system. Being hands-on with customers gives us insight into their equipment, how it is used, and even some potential issues that may be hindering operational efficiencies. Each customer is assigned a team to help with initial implementation and ongoing support of the Geoforce solution. That team is focused on delivering value for the customer. The Geoforce Customer Service model is a direct investment in the success of our customers.
Training
Includes webinars, videos, user guides, and online help
Covers initial configuration, basic training, and specialized applications
Performed by Account Services Representatives
Coordinated with on-site hardware installation
Support
We take pride in delivering at the highest level of support expected in the field
Each inquiry - whether technical or account related - creates a ticket which is tracked
Technical support is available 24/7, and inquiries are responded to within an hour
If a problem with hardware cannot be resolved immediately, we'll forward ship a replacement if still under warranty