Our spotlight this month is on Gordo Kaylor, our Customer Service Team Lead who is based in our Dallas, Texas headquarters office.
Q: How long have you been working with Geoforce?
A: It will be 7 years this April. I started on Friday, April 1st 2011, April Fools Day!
Q: What do you do at Geoforce?
A: Oh wow, that’s a good question. How about, “A little bit of everything.” I work with Customer Support like a Services Engineer. I setup and maintain service data feeds for our 600+ customers, primarily focused on our large customer base in South Louisiana, Southeast Asia, and Europe. I also assist our Software Development group in troubleshooting software related issues and help with the QA process. I work with Sales as a subject matter expert for our Geoforce Track and Trace and other asset tracking solutions, and assist with sales meetings by running demonstrations of our products.
Q: What are your hobbies outside of work?
A: I enjoy woodworking in my garage. I really like the feeling of designing and building something myself, which is among the many reasons I love Geoforce, as we’re a company that is constantly designing and building new things!
Q: If you were stranded in an airport what would be your 3 must-haves?
A: I would want my cell phone, wallet and a roll of Charmin.
Q: What is your favorite attribute of Geoforce and why?
A: I love that Geoforce is a new, ground-breaking application of technology that helps to solve some very old problems with field services operations and field project management. It’s about time we create what Geoforce has!
Q: What is your New Years resolution/something you hope to improve on in 2018?
A: I want to help us continuously improve how we deliver Customer Service here at Geoforce. Our customers are constantly keeping us on our toes with their great suggestions, and I love that!
Q: If you could travel anywhere in the world, where would you go and why?
A: I would like to visit southern Europe sometime. Journey from Portugal to as Far East as Greece. It’s really interesting to look at some of the finer details of life in other countries. People-watching is also really interesting and fun. You don’t have to speak the language to understand the fundamentals of human interaction.