Below are answers to some frequently asked questions (FAQs) regarding Geoforce’s GPS tracking devices, Track and Trace software solutions, and customer support and services. Should you have a question that is not answered below, please contact us directly.
What does my subscription to Geoforce include?
Your subscription includes satellite or cellular network access, connectivity and messages, along with unlimited access to Geoforce’s web-based Cloud Services or Track and Trace software application.
Will your tracking devices operate while located inside of a building or with an obstructed sky-view?
As is the case with any device that relies on connecting with satellites in space, the safe assumption is no, they will not operate under such conditions. Because of this reliance on satellites in space, Geoforce devices are designed to operate with a consistent view of the sky. As such, they are typically used to track equipment and vehicles that primarily operate outdoors. Occassionally, we have had customers utilize our devices while operating inside of buildings (especially those with windows or skylights). However, this functionality is not something we can promise and you should not count on indoor operation for these particular devices.
Are your GT-series tracking devices tamper proof?
Geoforce has invested heavily in designing, developing and manufacturing extremely ruggedized tracking devices that are purpose-built for the often harsh and extreme conditions of field operations. Options for tamper proofing include a stainless steel base plate that can be used for welding your GT-series device to an asset, a stainless steel bezel that provides extra protection, and industrial-grade VHB tape that would require a wire saw for removal. While these options help with tamper proofing, as with any standalone item, there are certainly methods by which a device can be tampered with if a person truly wants to do so.
Why do you list battery life as a range (i.e., 5-8 years at 1 message per day for the GT1), and not a specific number?
As you have likely experienced with many consumer electronic devices today, there is no single or simple answer to the question, “How long will the battery last?” There are a variety of factors that impact the answer to this question. For example, the outdoor temperature experienced by the device over its life can impact battery performance. Cold or hot weather exposure will exhaust batteries more quickly than moderate temperatures. In addition, compared to devices with obstructed sky-views, devices with a more ideal direct sky-view will consume less power trying to search for a GPS signal / fix and will therefore experience longer battery life. Lastly, there are more than 100 components in our devices, each with a manufacturing tolerance that allows it to operate slightly differently. All of these factors contribute to a wide range of “normal” battery life for a given profile.
What is the battery life for your devices?
Battery life estimates for our battery-powered devices, the GT1 Global Asset Tracker and GT0 Compact Asset Tracker, can be found in the specifications sections of their respective product pages. Devices that are wired into a power source (i.e. the S1 Powered Equipment Tracker, SET Cellular Equipment Tracker, G07 Advanced Vehicle Tracker, and SVT Cellular Vehicle Tracker), do not generally have battery life indications that matter, as they draw their power from the underlying asset or vehicle.
What is the warranty coverage on your devices?
Geoforce provides a standard one year manufacturers warranty that states all tracking devices will be free of defects in materials and workmanship when installed, operated, and serviced in strict acocrdance with Geoforce’s and the manufacturer’s requirments. The warranty does not cover devices that have been tampered with, serviced without Geoforce’s authorization, lost, stolen, or subject to abuse, misuse, neglect or hostile operating environments. An extended 3 year warranty is also available at an additional cost.
Does Geoforce offer free trials or demos for your product?
Geoforce will work with you to understand if the solutions we offer fit your business use case requirements. If beneficial, Geoforce is more than willing to work with you on a trial or demo evaluation process once we understand your specific success criteria.
What types of customer support and training are offered by Geoforce?
Geoforce provides extensive technical support and services that includes device installation and deployment services, initial and ongoing training and configuration services, and helpdesk support to all customers. Numerous training videos are also available to customers. To learn more, visit the Services section of our site.
Do you offer device installation and troubleshooting services?
Geoforce employs a field services organization that provides hands-on device installation support and troubleshooting services to many of our customers. By utilizing the services of our highly trained field services technicians, customers can reduce the time required to deploy Geoforce solutions, which leads to faster time to value.